About this policy
This Privacy Policy applies to personal information collected through the Oreliya Clothing website and in connection with our online clothing store. “We”, “us” and “our” mean Oreliya Clothing, Sri Lanka. By using the store or submitting an order, you acknowledge the practices described here.
Information we collect
We may collect your name, email address, phone numbers, billing and delivery addresses, clothing size selections, order and purchase history, customer messages, return information and marketing preferences. We also receive technical information such as IP address, browser/device type, referral source, cookies and interactions with our website.
Payment information
Payments may be handled by banks or approved third-party payment services. Those providers may collect card, identity, transaction or eligibility information under their own privacy policies. Oreliya Clothing receives the payment status, transaction reference and information reasonably needed to manage the order, but does not store your complete card number or security code.
How we use information
We use information to create and verify orders, process payments, deliver products, send order or dispatch updates, provide customer support, manage returns and exchanges, prevent fraud and website abuse, maintain accounting records, improve our store and comply with legal obligations. Marketing communications are sent only where permitted and can be stopped on request.
Consent & choices
When you provide information to place an order, pay, arrange delivery or request a return, you consent to its use for that purpose. Where separate consent is required for marketing or non-essential cookies, we will provide a choice. You may withdraw optional consent, although this does not affect processing already completed or information we must retain lawfully.
Who receives information
We share only the information reasonably necessary with providers that help operate the store, including WordPress/WooCommerce, hosting and email providers, selected payment providers, banks, fraud-prevention services, couriers and professional advisers. We may also disclose information when required by law. We do not sell or rent personal information for another company’s independent marketing.
Third-party websites
A payment button, social-media link or other link may take you to a third-party website or application. Once you leave our website, the provider’s own terms and privacy policy apply. We encourage you to review them before submitting personal or payment information.
Cookies & advertising
Essential cookies support the shopping bag, checkout, security and saved preferences. Subject to the available consent controls, analytics and advertising technologies may measure visits, remember preferences and help us understand campaign performance. You can manage cookies through your browser; blocking essential cookies may stop parts of checkout from working correctly.
Security
We use reasonable technical, administrative and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Payment data transmitted to a payment provider should use secure connections. No website or database can be guaranteed completely secure, so customers should also protect their devices and account access.
Retention
We retain information only for as long as reasonably necessary for order fulfilment, support, returns, accounting, fraud prevention and legal obligations. Order and transaction records may be kept after an account or marketing subscription ends where business or legal record-keeping requires it.
Children
Our online store is not intended to knowingly collect personal information directly from children who cannot lawfully consent. A parent or guardian who believes a child has submitted information may contact us to request an appropriate review or deletion.
Your privacy requests
Subject to applicable law, you may ask to access, correct or delete personal information, object to certain uses, or withdraw optional marketing consent. Some order, payment and accounting records may need to be retained. To make a request, email clothingoreliya@gmail.com or use our Contact Us page.
Changes & contact
We may revise this policy when our store, providers or legal requirements change. The latest version and date will be published here. Questions can be sent to clothingoreliya@gmail.com or through WhatsApp at +94 78 544 4032.
